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BOOK
Author Noll, Douglas, 1950- author.

Title De-escalate : how to calm an angry person in 90 seconds or less / Douglas E. Noll, JD, MA.

Publication Info. 1709
Hillsboro, Oregon : Atria Books, 2017.

Copies

Location Pub Note Copy No. Status
 DeKalb PL Adult Non-Fiction - DKLY-12  303.69 NOL    AVAILABLE
 Moline PL Adult Non-Fiction - MPLG-1  303.69 NOL    AVAILABLE
 Seneca PL Adult Non-Fiction - SEBB-3  303.6 NOLL    AVAILABLE
Description xxvii, 228 pages : illustrations ; 22 cm
text txt rdacontent
unmediated n rdamedia
volume nc rdacarrier
Summary "Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in ninety seconds or less with this proven and accessible peacekeeping method by self-described "lawyer turned peacemaker" Douglas E. Noll. We live in an increasingly divided world and most of us have encountered our fair share of aggressive people and difficult confrontations. Fortunately, we now have the tools to become peacemakers and transform emotionally volatile situations and hurt feelings to calm, non-aggressive ones. Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills, based on the latest findings in neuroscience and meditation. Along with practical exercises and scenario-based examples, each chapter focuses on specific themes, such as dealing with emotionally charged teenagers and frustrated coworkers. Additionally, Noll shares practical tips on how to be civil in an uncivil society. With De-Escalate, we can bring peace to all facets of life, cultivate healthier relationships, and participate in creating a more caring and compassionate future for us all"-- Provided by publisher.
"We live in a more socially polarized time nationally and globally then ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people. Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process to you--to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less, and how to apply this skill in all areas of life. A timely and practical relationship book with simple, easy to understand steps, De-Escalate walks readers through real-life examples and scenario-based conversations in order to master his technique, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to transform lives, co-exist and co-respect for a more caring and compassionate future"-- Provided by publisher.
Bibliography Includes bibliographical references and index.
Subject Anger.
Interpersonal relations.
Interpersonal communication.
Conflict management.
Psychology.
FAMILY & RELATIONSHIPS / Conflict Resolution.
FAMILY & RELATIONSHIPS / Anger (see also SELF-HELP / Anger Management).
Anger. (OCoLC)fst00808763
Conflict management. (OCoLC)fst00874778
Interpersonal communication. (OCoLC)fst00977344
Interpersonal relations. (OCoLC)fst00977397
Psychology. (OCoLC)fst01081447
ISBN 9781582706559 (paperback)
1582706557 (paperback)

 
    
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