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Title What to do when conflict happens : every employee's guide to resolving workplace problems / Eric Harvey, Steve Ventura.

Publication Info. Dallas TX : Walk the Talk, [2007]


Location Pub Note Copy No. Status
 FHN Health Science Library Stacks - FELY-15  HD 42 H341 2006    AVAILABLE
Description 47 pages ; 23 cm
text txt rdacontent
unmediated n rdamedia
volume nc rdacarrier
Summary Presents a tool for employees to resolve workplace conflict through use of the C.A.L.M. model: Clarify the issue, Address the problem, Listen to the other side, and Manage your way to resolution. Video depicts the four stages in three different workplace environments: a plant floor, healthcare facility, and general office environment.
Subject Conflict management.
Anger in the workplace.
Added Author Harvey, Eric L. (Eric Lee), 1946- What to do when conflict happens.
Ventura, Steve. What to do when conflict happens.
ISBN 1885228775

Available items only