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Author Gaertner-Johnston, Lynn.

Title Business writing with heart : how to build great work relationships one message at a time / Lynn Gaertner-Johnston.

Publication Info. Seattle, Washington : Syntax Training, [2014]


Location Pub Note Copy No. Status
 Rock Island Main Lib Adult Non-Fiction - RIPG-6  808.0666 GAE    AVAILABLE
Description viii, 424 pages ; 23 cm
text txt rdacontent
unmediated n rdamedia
volume nc rdacarrier
Note Includes index.
Contents Add heart to your writing one message at a time -- Protect your relationships by avoiding bad email behaviors -- Write mighty thank-yous -- Give positive, powerful feedback -- Send congratulations to warm hearts and build relationships -- Convey condolences to connect with others -- Personal introductions: pave the way to new relationships -- In your job search: write messages that build relationships and create opportunities -- Send meaningful Christmas, Chanukah, and New Year's greetings -- Write apologies to mend fences and support relationships -- Share bad news without fostering bad feelings -- Say no clearly and courageously -- Disagree with discretion, not destruction -- Remind people without nagging or whining -- Deal with anger (yours and theirs) to preserve relationships--or end them well -- Share constructive feedback to improve performance--and relationships -- Communicate around the globe with courtesy and wisdom -- Create your action plan for building relationships one message at a time.
Subject Business writing.
English language -- Grammar.
Business writing. (OCoLC)fst00842936
English language -- Grammar. (OCoLC)fst00911209
Added Author Syntax Training.
ISBN 9780977867905

Available items only